If something is not right, we want to know so we can review it properly and respond clearly.
You can raise a complaint by phone or email. Please include your name, contact details, what happened, the outcome you are seeking and any supporting documents.
Phone: 0451 389 800
Email: john@johncarsonmortgages.com.au
We will acknowledge your complaint, review the issue and aim to resolve it as quickly and fairly as possible through our internal dispute resolution process.
If your complaint is not resolved to your satisfaction, you may be able to take it to the Australian Financial Complaints Authority (AFCA).
AFCA is an external dispute resolution scheme for eligible financial complaints, including complaints about credit, finance and loans.
AFCA website: https://www.afca.org.au
AFCA phone: 1800 931 678
Postal address: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001.